General:

How does Arta work?

The world of high-end shipping and logistics; including fine art, antiques, furniture and more, is inefficient, fragmented and opaque. It could take hours to research potential shipping providers and individually supply each company with information about your piece. Not to mention, it could be days before you get a quote back. It takes time to understand discrepancies in costs, align on a pickup and delivery date, and get an invoice issued. All before you even pick a shipper.

ARTA handles all of these steps easily and efficiently. You simply submit a shipment request on our site, and our network of qualified high-end shippers and art handlers will get you the most competitive pricing options within your specified parameters. The best part? This all happens within 24 - 48 hours.

How do you select and define “qualified art and high-end shippers”?

The ARTA team have been in the art and luxury logistics business for many years. Over time, we have built a list of professional art shippers and shippers that specialize in transporting high-end luxury items that we have worked with or that have come recommended from trusted resources in the industry. These are the same shippers and handlers that work with the world’s biggest museums, galleries, auction houses, high-end antique and jewelry dealers. Additionally, we speak to all of our clients regarding their preferred shippers. This feedback from our client and professionals in the industry has led us to some wonderful shippers that not many people know about. The combination of experience and insider knowledge has enabled us to create a comprehensive, edited, and curated network of shipping providers that provide the highest quality of service at competitive prices.

Do you get quotes from FedEx as well?

We focus exclusively on shipments that are considered high-end, valuable, fragile, precious, delicate, rare, oversize, and/or heavy; such as fine art, high-end antiques and furniture, jewelry, wine collections, cars and boats. FedEx is not proficient in handling the nuances of these types of shipments. For this reason, we work only with specialized high-end shippers and fine art shippers and shuttles.

Do you ship internationally?

Yes, we launched ARTA’s international capabilities in January 2016. Our team has over a decade of combined experience in global shipping and is able to provide door-to-door “white glove service“ quotes for any method of transport (be it land, air, sea, or courier). We can include anticipated duties, taxes and import fees in order to provide a comprehensive estimate up front.

How quickly can I expect to receive a quote once I submit a form?

For domestic shipments, you will receive 2-3 quotes within 24 hours, though quotes are typically available within a few hours during the business week. For international shipments, it can take 48 hours to compile a comprehensive quote. Our international requests are for door-to-door service with high-end shipping and logistic firms and include all anticipated duties and taxes.

How will I be notified when my quotes are ready to review?

Email will be sent once a quote is available for review. The quote page will include a breakdown of additional services, upcoming shuttle dates and notes from each shipper. Once you review the quote, you can reply to the email with any questions, share the quote with a third party and/or accept the quote.

What if I have questions or changes about my shipment after it’s booked?

ARTA serves as an added layer of customer service that is always available to help make those inevitable last minute changes. If additional services, like packing or installation are needed ARTA can make those updates as well as check on the current status of your shipment. Feedback from our clients refines our network, so we want to hear from you even after delivery.

Submission form:

What is the difference between each of the options under “pickup timing”?

Select “next available” if you have not determined a deadline yet or would just like the next available dates. Select “pick up by” if you have a hard deadline for shipping your item. Select “pick up between” if you have a flexible window in which you would like to ship your item. Select “pick up after” if you know that the item can not be picked up prior to a specific date.

Can I add two collection or delivery addresses?

Yes, but only when they are in the same city. Please include the second address or any other specific contact information or location details in the Additional Notes section. All of our vendors take your notes into consideration when quoting.

If I need updated dates or want to change my shipment details, do I need to submit a new request?

No, you can edit your shipment details, including artwork dimensions, collection and delivery addresses and deadlines by using the Edit function in the top right corner of the request page. Editing of your request is available until a quote for the shipment has been accepted. If changes are required after quote acceptance please contact the ARTA team directly.

Can I submit images of my item?

Yes, you can submit images. Within the items details section you will see an upload image option. Images can be formatted as .jpg, .gif, .png up to 25 mb. Including an image is particularly helpful if the items requires special packing and handling or installation.

Do you provide transit insurance?

Yes, we do offer transit insurance at preferential rates. We offer either limited coverage (covers only full loss or non-delivery) or full-risk coverage (all damages covered). Please contact us to learn more about the ARTA Transit Insurance options and cost.

What is the difference between a Certificate of Insurance and Transit Insurance?

A Building COI or Certificate of Insurance is required by a commercial or residential building to allow external contractors to work on site. Your building manager will have a sample of this form and will know if it's required for this type of shipment delivery. Transit Insurance insures the item in transit, and can either be limited or full-risk.

Can I save my information for future use?

Yes, you can store addresses and credit card information in your account for faster processing in the future. Stored information will always remain private and secure.

Understanding quotes:

How many quotes can I expect to receive?

At least 2 or 3 quotes should be expected for each request submitted.

How can I know I am getting the most competitive quotes?

Our deep and trusted relationships with the service providers ensures you are getting the most competitive quote based on the parameters you have provided. We have done the haggling and question asking to ensure you are not wasting your time.

If I want to share the provided quotes with a client or someone else, how can I do that?

You can easily share quotes once received. Click on the “QUOTED” tab on the left of your account page, and then click on the “share this shipment” button at the top of the page. A URL will generate and will share only the associated quotes for that shipment. A third party does not need to have an ARTA account in order to see the information.

What is the “Service Fee” at the bottom of the quote?

The Service Fee is paid to ARTA for their time and services. We believe in transparency and therefore add this on a separate line rather than marking up quotes behind the scenes as other brokers are known to do. Everything you see is the exact cost that has been provided by the high-end shipping and logistic providers.

Why does it say “packed by shipper” or PBO when it is already packed?

In logistics the client sending the item is the “shipper” and the company transporting the item is the “vendor.” If the shipping vendor includes packing, the quote will read ‘Packed By FAS’ (or often abbreviated PBFAS). Alternatively, ‘O’ stands for Other, as in packed by someone other than the shipping vendor.

Payment:

Is the credit card payment system secure?

Yes, our credit card payment process is completely secure. We use Stripe as our processing system. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of their best-in-class security tools and practices to maintain a high level of security for you and your information.

What if I am not the one actually paying for the shipment?

Our goal is to make payment as seamless as possible. Instead of the back and forth required to get a payee’s credit card information, we created an easily sharable payment page so the payee can input all information themselves. Click the “accept this quote” button at the top of the quote page, and a URL will generate that allows you to share the payment page with any third party, whether they have an ARTA account or not.

What happens after I submit payment?

Once your shipment has been paid for, you will receive a booking confirmation email that outlines the details of your shipment and introduces you directly to the service provider that will be executing your shipment.